- Your email address: e.g. email@example.com (this will be your email username)
- Your email password: e.g. password123 (this is set from cPanel > Email Accounts, you can reset it here)
- Your email server: e.g. mail.mydomain.com (always in the mail.. format)
Step #1Tap the Settings icon on your dashboard.
Step #2Tap Mail, Contacts, Calendars.
Step #3Tap Add Account.
Step #4Tap Other.
Step #5Choose Add Mail Account.
Step #6Enter your name, your email address, your password and a brief description of the account to help you find it later.
Step #7Tap the Next button at the top right of your screen. Your iPhone will then try and determine as many settings as it can for you before loading the next page
Step #8Make sure the account (at the top) remains as an IMAP account, although a POP3 account won't cause you any issues if you'd like to change it.
Step #9Under Incoming Mail Server you will see Host Name, enter your email server (e.g. mail.mydomain.com).
Step #10In the User Name field enter your email address (e.g. firstname.lastname@example.org).
Step #11In the Password field enter the password for that email address.
Step #12Scroll down to the Outgoing Mail Server, under Host Name, enter your email server (e.g. mail.mydomain.com).
Step #13In the User Name field enter your user name: (e.g. email@example.com).
Step #14In the Password field enter password for that email address again.
Step #15Choose the blue Save button at the top right of the screen.
This should complete the email setup on your device, if it’s still not working you may want to check if you’ve become blocked on our firewall for previously using incorrect email settings (as 5 incorrect logins will trigger a block).
You can easily unblock yourself by logging into your Pixeno client area (http://pixeno.com/account/), once your logged in if your not unblocked automatically you can navigate to Help & Support > IP Address Unblock and type the IP address you wish to unblock here (use whatismyip.com to check it).