How can I setup my emails in Mac Mail?

For this task you will need to know the following:
  • Your email address: e.g. (this will be your email username)
  • Your email password: e.g. password123 (this is set from cPanel > Email Accounts, you can reset it here)
  • Your email server: e.g. (always in the mail.. format)
If you haven’t already created an email address, you will need to do so by logging into your cPanel account for your web hosting, and navigating to the email accounts section.

Step #1

Open Mac Mail - if the Welcome to Mail screen doesn't appear, click Add Account under the File menu at the top left of the screen

Step #2

You'll then need to enter your full name, email address and password. Click Continue

Step #3

You should then see the Incoming Mail Server screen. Enter a description for this email account, enter your Incoming Mail Server (e.g., your user name (same as your email address) in the User Name text box and your email account's password in the Password text box.

If you get an option, uncheck the box to connect via SSL. Then click Continue

Step #4

You should then see the Outgoing Mail Server screen. Enter a description for this server (e.g. "My Business Email"), enter your Outgoing Mail Server (e.g., check the "Use Authentication" box, and enter your full email address (as the username) and your password. Then click Continue

Step #5

The final step is the Account Summary screen. Check the details and click Continue. Your email accounts should now be set up and ready to go!

This should complete the email setup on your device, if it’s still not working you may want to check if you’ve become blocked on our firewall for previously using incorrect email settings (as 5 incorrect logins will trigger a block).

You can easily unblock yourself by logging into your Pixeno client area (, once your logged in if your not unblocked automatically you can navigate to Help & Support > IP Address Unblock and type the IP address you wish to unblock here (use to check it).
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