Articles

 Can I have root access / change the server settings?

Root access is strictly prohibited, and will not be released under under circumstances for...

 Can I increase the PHP memory / upload limit?

You can add your own custom php.ini file in your script directory, to enable custom settings like...

 Do I need a Dedicated IP Address?

Using a Dedicated IP Addresses can provide 3 additional features/advantages for your website:...

 Help, my WordPress site has been hacked?

WordPress can get hacked if not proactively maintained with core, theme and plugin security...

 How can I access SSH / SFTP?

SSH access is disabled on your account by default for security reasons, please contact us to...

 How can I improve my email delivery rates?

There are a couple of easy ways you can improve your email delivery rates (so your email messages...

 How can I setup my emails in Mac Mail?

For this task you will need to know the following: Your email address: e.g....

 How can I setup my emails in Outlook 2010?

For this task you will need to know the following: Your email address: e.g....

 How can I setup my emails on a Blackberry?

For this task you will need to know the following: Your email address: e.g....

 How can I setup my emails on an iPhone?

For this task you will need to know the following: Your email address: e.g....

 How do I add another website to my personal hosting plan?

Firstly you would need to login to your cPanel hosting account. You'll need to ensure...

 How do I add another website to my Reseller Package?

Firstly you will need to login to your Web Host Manager (WHM) account. This can be accessed by...

 How do I redirect my website to another website?

We have two easy options to do this:Option #1Firstly we can set this up at domain registrar level...

 How do I restore a backup and what is your backup policy?

You can restore your website files using the "R1Soft restore backups" option within your cPanel...

 How do I select which version of PHP runs on my hosting account?

We now allow all shared and reseller hosting customers to select which version of PHP they wish...

 How do I use Google Apps for my emails?

Google have an official guide on their website on how to add Google Apps records to your cPanel...

 Im getting lots of Junk / Spam emails, help?

Every cPanel hosting account has the option to enable SpamAssassin for it’s email accounts,...

 Is IonCube Installed on Pixeno servers?

Yes, version 5.4 is loaded on all our servers. Please contact our support team if you find this...

 My websites down?

9 out of 10 times your website isn’t actually down, you’ll just be blocked on the server firewall...

 Stop receiving emails from Pixeno

All Pixeno customers receive the odd email here and there from us. This maybe because you have an...

 What MySQL version does Pixeno run?

We run the latest version of the MySQL 5.1.x branch.

 What nameservers do I use for Pixeno?

You will need to set your domain names nameservers at your existing domain registrar to the...

 What PHP version does Pixeno run?

By default all hosting accounts are setup running the latest version of the PHP 5.4.x branch. We...