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Can I have root access / change the server settings?
Root access is strictly prohibited, and will not be released under under circumstances for security reasons. If you require a more custom setup, please contact us about your own...
Views: 1858

Can I increase the PHP memory / upload limit?
You can add your own custom php.ini file in your script directory, to enable custom settings like the file upload and memory limits.For example you would create a blank php.ini...
Views: 1228

Do I need a Dedicated IP Address?
Using a Dedicated IP Addresses can provide 3 additional features/advantages for your website: #1) It allows for SSL certificate support for older browsers that don't support...
Views: 1572

Help, my WordPress site has been hacked?
WordPress can get hacked if not proactively maintained with core, theme and plugin security patches and updates. Maintenance is an essential part of running an online website,...
Views: 1568

How can I access SSH / SFTP?
SSH access is disabled on your account by default for security reasons, please contact us to enable it. We run SSH and SFTP on a non-default port of 9222 for security reasons also.
Views: 2367

How can I improve my email delivery rates?
There are a couple of easy ways you can improve your email delivery rates (so your email messages are more likely be delivered into someones inbox, instead of the spam folder or...
Views: 2842

How can I setup my emails in Mac Mail?
For this task you will need to know the following: Your email address: e.g. joebloggs@mydomain.com (this will be your email username) Your email password: e.g. password123...
Views: 1890

How can I setup my emails in Outlook 2010?
For this task you will need to know the following: Your email address: e.g. joebloggs@mydomain.com (this will be your email username) Your email password: e.g. password123...
Views: 6817

How can I setup my emails on a Blackberry?
For this task you will need to know the following: Your email address: e.g. joebloggs@mydomain.com (this will be your email username) Your email password: e.g. password123...
Views: 1799

How can I setup my emails on an iPhone?
For this task you will need to know the following: Your email address: e.g. joebloggs@mydomain.com (this will be your email username) Your email password: e.g. password123...
Views: 1898

How do I add another website to my personal hosting plan?
Firstly you would need to login to your cPanel hosting account. You'll need to ensure you've either purchased the domain name from Pixeno (in which case the nameserver...
Views: 2329

How do I add another website to my Reseller Package?
Firstly you will need to login to your Web Host Manager (WHM) account. This can be accessed by adding "/whm" on the end of your domain name (e.g. mydomain.co.uk/whm) in your web...
Views: 1980

How do I redirect my website to another website?
We have two easy options to do this:Option #1Firstly we can set this up at domain registrar level for you - this is the quickest and simplest method to set it up once and leave...
Views: 1690

How do I restore a backup and what is your backup policy?
You can restore your website files using the "R1Soft restore backups" option within your cPanel hosting account. You will need to login with your cPanel username and password...
Views: 1730

How do I select which version of PHP runs on my hosting account?
We now allow all shared and reseller hosting customers to select which version of PHP they wish to run on their web hosting account. By default, all web hosting accounts will...
Views: 1933

How do I use Google Apps for my emails?
Google have an official guide on their website on how to add Google Apps records to your cPanel hosting account (https://support.google.com/a/answer/54717?hl=en). It won’t take...
Views: 1752

Im getting lots of Junk / Spam emails, help?
Every cPanel hosting account has the option to enable SpamAssassin for it’s email accounts, and this also allows auto deletion of spam that reaches a certain score...
Views: 1791

Is IonCube Installed on Pixeno servers?
Yes, version 5.4 is loaded on all our servers. Please contact our support team if you find this isn’t the case, or if you need any further help.
Views: 1630

My websites down?
9 out of 10 times your website isn’t actually down, you’ll just be blocked on the server firewall due to reasons such as:More than 5 incorrect logins to cPanel, WHM, Webmail,...
Views: 1812

Stop receiving emails from Pixeno
All Pixeno customers receive the odd email here and there from us. This maybe because you have an outstanding payment, or because our technical team wrote back to you in a...
Views: 1381

What MySQL version does Pixeno run?
We run the latest version of the MySQL 5.1.x branch.
Views: 1691

What nameservers do I use for Pixeno?
You will need to set your domain names nameservers at your existing domain registrar to the following: ns1.pixeno.com ns2.pixeno.com ns3.pixeno.com Any domain names...
Views: 3984

What PHP version does Pixeno run?
By default all hosting accounts are setup running the latest version of the PHP 5.4.x branch. We have also recently added a feature where users can select which PHP version they...
Views: 1623


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